Frequently Asked Questions
Everything you need to know about shopping with Isalis.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale.
Do you offer international shipping?
Yes, Isalis ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find my correct size?
Each product page includes a specific size guide. Since we curate pieces from various designers, we recommend checking the individual measurements provided to ensure the perfect fit.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make a change, please contact our support team within 1 hour of placing your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay.